Shipping & Return Policy
Welcome to Cosmoplast Online Shop!
Orders placed during a single transaction that amount to or above KWD 40 are exempted from shipping charges.
Shipping is available all across Kuwait.
Cosmoplast Online Shop has partnered with third party courier company to process the deliveries. Delivery will be scheduled in the following 2-3 business days: subject to product availability.
Orders that you submit online are processed immediately and may not be cancelled.
If a damaged or wrong item is delivered to you, you can raise a complaint within the following 1 day of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the items in the following category: Disposable Products. These items are not eligible for return, refund or exchange.
Any item that is received damaged or with a manufacturing defect can be returned free of charge if a complaint is raised within 1 day of purchase. Please refer to our Warranty Policy for more information.
Walk-in Sheds CANNOT be returned once the installation is started or completed.
Original shipping costs are non-refundable.
To initiate a return, please email us at email@example.com. We require a receipt or proof of purchase to accompany your return.
Refunds and Exchanges
Any item can be returned for exchange within 14-days from the delivery date and must be in the original packaging.
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you have any queries regarding any of our terms, please contact us.